Payment Policy
- A 50% advance payment is required at the time of booking to confirm the booking.
- The remaining 50% balance must be settled 45 days prior to the arrival date.
- For bookings made within 45 days of arrival, full payment is required at the time of the booking.
- All payments must be made via bank transfer, credit card, or other approved digital payment methods.
- Payments are non-transferable and can only be applied to the guest(s) named on the original booking.
Cancellation Policy
- Cancellations made more than 45 days prior to arrival - A credit note will be issued for the total amount received, which can be applied towards a future stay within 12 months from the date of issuance.
- Cancellations made less than 45 days prior to arrival - No refund will be provided, and 100% of the booking amount will be charged.
Date Changes & Rescheduling
- Guests may reschedule their retreat dates up to 30 days prior to arrival, subject to availability and a one-time date change fee of 10% of the total booking value.
- Rescheduling within 30 days of arrival is not permitted, and the cancellation policy will apply.
- Any changes to the itinerary, services, or package inclusions after booking may be subject to additional charges.
Arrival & Sanctuary Guidelines:
- Guests are requested fill the e-Arrival Card before entering to India.
- Guests must be 18 years of age or older for being on journey.
- Room Capacity: Each room can accommodate a maximum of two guests.
- Alcohol consumption is strictly prohibited on the premises.
- Smoking is discouraged but permitted only in designated outdoor areas. Smoking is prohibited in guest rooms, balconies, shared spaces, and all other outdoor locations.
- All guests are required to present a valid passport and visa (for foreign nationals) or another government-approved form of identification (for Indian nationals) for our records.
Arrival and Departure:
- Check-in is at 2:00 PM, and check-out is by 12:00 noon. For early arrival or late departure requests, guests can contact the Sanctuary directly at [email protected] which will be based on availability and may incur an additional charge. Please refer to the cancellation policy, and ensure the reservation is cancelled in the system if necessary.
Minimum stay:
- Minimum Stay: tulāh has a minimum stay requirement of 4 nights, which serves as an introductory journey and is not intended to address specific wellness concerns.
- Duration for Wellness Goals: Achieving certain physical wellness objectives requires a longer retreat duration to ensure optimal results.
